Important Information About Products and Orders
General Information:
Phone, Facsimile and Email Orders:
Bids & Quotes:
Changes & Cancellations:
Shipping and Handling:
Customer Credit Policy:
Guarantee:
Elite Woodworking manufacturers’ cabinet doors and drawer fronts using solid wood unless specified by you the customer. Doors and drawer fronts within our maximum and minimum sizes are guaranteed against warping or twisting 3/16” of an inch for one year when given “reasonable treatment”.
You (the purchaser) will have three days after receipt of your doors and prior to hinging, installing or finishing to examine and make any claims for defects ie., warping, twisting, or cracking. An authorized representative of Elite Woodworking must inspect the doors before a claim can be processed.
Elite Woodworking will not be held responsible for delays caused by factors beyond our control ie., (obstruction of blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, and gas shortages, vehicle shortages prevention of labor, power shortages or lack of material). There are no other warranties of any kind express or implied.
Elite Woodworkings’ liability under this warranty is limited to the net invoice price of doors sold by us. No other warranties are express or implied.
Prices are subject to change without notice.
- Prices are calculated by the square foot on doors and drawer fronts - minimum 1 square foot.
- All doors must be ordered Width X Height.
- All doors need to be ordered by actual size as a single door. Doors are manufactured to the nearest 1/16” of an inch.
- All doors and drawer fronts are sanded to 180 grit.
- Slab doors are not guaranteed due to the natural instability. A release form will be required.
- Doors over 22” wide or 44” tall are not guaranteed as well as drawer fronts over 22”wide and 8” high are not guaranteed.
- We do not bore for hinges unless you (the customer) request boring on your order. Cost is $1.50 per hole. We offer 3 hole press or single hole press. We bore 3 ½ to center. Anything over 45” tall will have 3 holes unless noted by you (the customer).
- All doors over 48” tall will have a center rail unless noted by you. Special placement of center rail extra charge.
Phone, Facsimile and Email Orders:
- Please use Elite Woodworking’s ORDER FORM to ensure accuracy.
- Orders may be faxed 24-hours a day or emailed directly to Sales@elitewoodworking.net
- Special instructions should always be indicated on the order form.
- We prefer all orders to be faxed or emailed. This helps prevent any misunderstandings or errors.
- Elite Woodworking will confirm all orders with you and will require an approval from you before production begins. When faxing an order to us and an error displays on your fax machine, please do not refax. Call our office first to check if your order came through. If not, then state you are resending. This will reduce duplication.
- Telephone orders will be read back to the customer. Please check your sizes and specifications carefully. This will be your confirmation. Mistakes that are not corrected when read back will be your financial responsibility.
Bids & Quotes:
- When requesting a bid or quote please specify Bid or Quote only in large print on the order. These requests will be faxed back or telephoned back to you.
Changes & Cancellations:
- Changes to orders that in production will be subject to additional fees.
- Any cancellation to a job in production will be subject to additional fees.
Shipping and Handling:
- Delivery outside the Phoenix area will be shipped UPS or freight UPS. Freight charges will be added directly to your invoice at time of shipment. Fees are calculated by weight and container sizes.
- A delivery charge will be implemented for local delivery – minimum orders will apply. A delivery charge of $25 will be implemented for delivery outside the Phoenix area – minimum orders will also apply.
Customer Credit Policy:
- All orders are considered “cash basis”. Credit will not be given unless a credit application is completed and approved.
- 50% deposit is required to begin your order and remaining balance will be required at pick-up/delivery. We accept cash, cashier’s check, or credit card. Please note: if you choose to make your payment by credit card, you will be charged a (2%) credit card processing fee.
- All sales are taxable unless a resale certificate is on file each year.
- Finance charges are assessed 30 days from invoice date. Finance charges are applied at 1.75% per month (21% annual).
- All returned checks will be charged a $30.00 fee.
Guarantee:
Elite Woodworking manufacturers’ cabinet doors and drawer fronts using solid wood unless specified by you the customer. Doors and drawer fronts within our maximum and minimum sizes are guaranteed against warping or twisting 3/16” of an inch for one year when given “reasonable treatment”.
- Reasonable treatment requires that doors and drawer fronts:
- Be stored in a controlled environment, not subject to abnormal heat, cold, humidity, dryness, or direct sunlight.
- Are not stored in freshly plastered buildings.
- Should be finished in a prompt manner on all sides and edges to prevent unequal absorption or release of moisture.
- Should not be stored on a construction site that is not brought to occupancy level conditions.
- Cherry doors exposure to sun or natural light will make them darken (not considered a manufacturing defect).
- Doors over 22” wide or 44” tall and slab drawer fronts over 22” wide and 8” tall will not be guaranteed.
- All wood has natural imperfections. No two pieces of wood are the same and therefore each piece may exhibit different color variations as well as grains.
- Orders of numerous small doors or drawer fronts are subject to price increase.
- Slab doors are not guaranteed due to their natural instability. (Release form will be given to you).
- All paint grade doors and drawer fronts will have a MDF panel unless noted by you.
- Painted doors and drawer fronts will wood panels are not guaranteed.
- Glass frames should be laid flat.
You (the purchaser) will have three days after receipt of your doors and prior to hinging, installing or finishing to examine and make any claims for defects ie., warping, twisting, or cracking. An authorized representative of Elite Woodworking must inspect the doors before a claim can be processed.
Elite Woodworking will not be held responsible for delays caused by factors beyond our control ie., (obstruction of blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, and gas shortages, vehicle shortages prevention of labor, power shortages or lack of material). There are no other warranties of any kind express or implied.
Elite Woodworkings’ liability under this warranty is limited to the net invoice price of doors sold by us. No other warranties are express or implied.
Prices are subject to change without notice.